refund

Return & Refund Policy

Refunds due to ordered the wrong item, doesn’t fit to your requirement, change of mind … etc.

Product must be return to our office for inspection, restock/handling fee may apply.

Refund request must be notified within 3 working days, and return to our office within 7 working days. In the even of a delivered order being requested to refund, first the product should be returned to Kings Electronics and once a thorough inspection has been carried out by the mykings.lk Staff for any damages, damage to the packing ..etc the refund will be processed as mentioned above and the total delivery cost will NOT be refunded. mykings.lk will refund the amount after reducing the Restocking/handing fee/Courier Fee to the customers bank account. If any damages have been caused during custody of the customer, the refund request will be voided. Customer will be required to collect the goods from mykings.lk.

Restock/Return Fee: Initial courier fee and courier service COD commission (6.5%) charged by the courier company must be paid by the customer (Example: If the total order value Rs1000, courier fee Rs300, in this case, we will charge Rs300+65 (6.5% of Rs1000) = Rs365.00.

Important; Refund will not be possible in case of (but not limited to) missing box, missing instruction manual, missing parts/accessories, missing calibration certificate, damages, scratches, scuff marks on the product or broken security/warranty sticker.

All refunds are processed within 7 working days by mykings.lk. Further processing back to your bank account may require additional time depending on the bank/institution for which mykings.lk cannot be held liable.

Our Address:
Kings Electronics
No. 12 Point Pedro Road,
Jaffna
,

You may have extra consumer rights under the local law that this contract cannot change.